Our commitment to you

We have made the clinic environment and our operating policies as foolproof as we are able in order to minimise any risk to you and our team.  Listed below are some of the measures we have taken and things to be aware of.

If you have been a previous client of Lowford Clinic, it unfortunately will look and feel different to what you have come to expect.  However these changes still enable us to deliver a great quality of care.

  1. Our team members all take twice weekly lateral flow tests and do not attend the clinic if these are positive.  Furthermore, despite government guidance, we don’t attend clinic if any family member has tested positive. 

  2. All practitioners will be wearing the same level of personal protective equipment (PPE) as practitioner performing a similar role within an NHS setting.  We will be wearing clinic scrubs, a minimum of a type iir surgical mask, with aprons and gloves now being worn if a risk assessment dictates this.  Our treatment protocols have been altered to minimise close quarters contact with you.  We will only go into the treatment room once we are ready to complete the hands on element of your visit. The quality of your care will not be compromised by these changes.

  3. We have the strictest of hand hygiene and clinic cleaning protocols in place.  The clinic is thoroughly cleaned and the treatment rooms ventilated between every client.  

  4. Our pre-screening policies for you are in place to ensure that the risk of ANY client or practitioner bringing an infection into the clinic are as low as reasonably achievable.  Unlike most other public facilities we can control who is in the clinic and when they are there.  Whilst elimination of this risk is impossible in any healthcare facility we believe that we can do no more to achieve our goal of keeping you safe.

  5. The first appointment for both new and returning clients will consist of a two part appointment.  Part 1 is an online or telephone appointment.  Part 2 is the face to face element.   Part 1 enables us to gain all of the information we need from you whilst maintaining distance.  Part 2  (treatment and examination for those that need it) requires all of the PPE and control measures that we have outlined.