Complaints and Feedback

Lowford Clinic is committed to providing high-quality care and a professional service. If you are dissatisfied with any aspect of your care or our service, we encourage you to let us know.

Complaints can be raised informally with your chiropractor, sports massage therapist, or a member of our reception team. Many concerns can be resolved quickly in this way.

If you wish to make a formal complaint, please contact:

Mark Prudden

023 80405335

mark@lowfordclinic.co.uk

Lead Practitioner & Clinic Owner (Complaints Manager)

Complaints will be acknowledged within 3 working days and fully investigated. A written response will normally be provided within 20 working days.

Making a complaint will not affect your ongoing or future care.

If you remain dissatisfied after completing our complaints process, you may contact the General Chiropractic Council (GCC), which regulates chiropractors in the UK.

Further details are available on request.